K9 Junk Removal & Hauling LLC (a DBA of Guizzetti Casas LLC)
Serving the Greater Austin Area · Cedar Park, TX
Effective Date: May 25, 2026 · Last Updated: May 25, 2026
K9 Junk Removal & Hauling LLC (“K9,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit k9junkandhauling.com, request a quote, or communicate with us by phone, text, or email.
1. Information We Collect
When you request a quote, schedule service, or contact us, we may collect:
- Contact information — your name, phone number, email address, and service address or ZIP code.
- Service details — the type of service you are requesting (junk removal, dumpster rental, demolition, equipment rental, etc.), photos or descriptions of the job, and the date you would like service performed.
- Payment information — when you pay for service, payment is processed by a third-party processor (Stripe). We do not store full credit card numbers on our servers.
- Website usage — pages you visit on our site, your IP address, browser type, and approximate location. This is collected through standard tools like Google Analytics and is used to improve our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote request, schedule and perform the service you requested.
- Send you appointment confirmations, scheduling updates, invoices, receipts, and follow-up communications by phone, text message (SMS), or email.
- Provide customer support and answer questions about your service.
- Improve our website, services, and customer experience.
- Comply with legal obligations, prevent fraud, and protect the rights of our business, customers, and employees.
3. SMS / Text Message Communications
By submitting your phone number through our website forms or by texting us directly, you consent to receive SMS text messages from K9 Junk Removal & Hauling LLC for the purposes of:
- Quote follow-up and appointment confirmation
- Service updates, ETA notifications, and crew arrival times
- Invoice delivery and payment reminders
- Responding to questions you send us by text
Message frequency varies based on your service and account activity. Message and data rates may apply as charged by your wireless carrier.
Opt-out: You can stop receiving text messages from us at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one final confirmation message and will not text you again.
Help: For help, reply HELP to any message from us, or contact us directly at the phone number or email below.
Your phone number and the contents of your messages with K9 are kept confidential and are used only for the purposes described in this Privacy Policy. We do not share your SMS opt-in information with any third parties or affiliates for marketing purposes.
4. How We Share Information
We share your information only with the following categories of recipients, and only as necessary to operate our business:
- Service providers — companies that help us operate (e.g., email delivery, payment processing, scheduling software, CRM, web hosting). These providers are bound by contract to keep your information confidential and use it only to perform services for us.
- Legal compliance — when required by law, court order, subpoena, or to protect the rights, property, or safety of K9, our customers, or others.
- Business transfers — in the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify customers if such a transfer occurs.
We do not sell your personal information to third parties.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies (such as Google Analytics and Google Search Console) to understand how visitors use the site and improve our marketing. You can control cookies through your browser settings. Disabling cookies may affect how the website functions.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us using the details below.
8. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal recordkeeping requirements)
- Opt out of marketing communications at any time
- Opt out of SMS communications by replying STOP
To exercise any of these rights, contact us at the email or phone number below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be posted on this page with the “Last Updated” date. Material changes will be communicated by posting a prominent notice on our website or by sending you a direct notice.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
K9 Junk Removal & Hauling LLC
Serving the Greater Austin Area · Cedar Park, TX
Email: [email protected]
Phone: (737) 900-9626